Terms and Conditions
These Terms and Conditions apply to the supply of goods and services by Videotree Limited ("we", "us" and "our").
By placing an order with us, accepting a quotation, or instructing us to proceed with any work, you agree to be bound by these Terms and Conditions.
1. About us
Videotree Limited is a company registered in England and Wales under company number 03955112.
Our registered or trading address is Unit 1, The Ember Centre, Lyon Road, Hersham, Surrey KT12 3PU.
2. Quotations and scope
Any quotation we provide is subject to these Terms and Conditions and is valid for the period stated in the quotation or, if no period is stated, for 14 days from its date.
Quotations are based on the information available to us at the time and on the agreed scope of works, goods or services.
If the scope changes, site conditions differ from those expected, or additional works are required, we reserve the right to revise the quotation and charge for any additional work, labour, materials, access equipment, travel or third-party costs.
3. Orders and contract formation
An order is only accepted when we confirm acceptance in writing, or when we begin carrying out the work or supplying the goods, whichever happens first.
4. Prices and VAT
Unless stated otherwise, all prices are exclusive of VAT and any additional delivery, carriage, access, installation, parking, accommodation or other related costs.
We reserve the right to amend our prices before acceptance of your order if there is any increase in cost outside our reasonable control.
5. Payment
Payment terms are as stated in our quotation or invoice.
Unless otherwise agreed in writing, invoices are payable within 30 days of the invoice date.
If payment is overdue, we reserve the right to:
- charge interest and compensation in accordance with applicable law
- suspend works, services or deliveries
- withhold handover, activation, programming, documentation or support
- recover reasonable debt recovery and legal costs
6. Delivery, installation and access
Any dates given for delivery, installation, completion or attendance are estimates only unless expressly agreed otherwise in writing.
You must provide safe and suitable access to the site, together with any information, permissions, utilities and site readiness reasonably required for us to carry out the work.
We shall not be responsible for delay caused by restricted access, customer delay, third-party contractors, building works, supplier issues, shipping delay or events beyond our reasonable control.
7. Risk and ownership
Risk in goods passes to you on delivery.
Ownership of goods does not pass until all sums due to us in relation to the relevant contract have been paid in full.
8. Customer responsibilities
You are responsible for:
- ensuring that all information you provide to us is accurate and complete
- obtaining any permissions, consents or approvals required for the works unless we have expressly agreed to do so
- providing suitable and safe working conditions
- backing up any data, settings or content on systems or devices before works take place where relevant
- ensuring that any third-party equipment or services you ask us to work with are suitable and lawful
9. Variations and additional works
Any variation to the agreed works or specification may affect price and timescale.
We reserve the right to charge for any additional work requested by you or made necessary by site conditions, hidden issues, safety requirements, third-party interference or changes to the agreed specification.
10. Cancellations and postponements
Any request to cancel or postpone must be made in writing.
We may accept or reject such a request at our discretion.
If we accept it, we reserve the right to charge for all work carried out, goods ordered, bespoke items, supplier cancellation charges, wasted time, loss of scheduled labour and any other reasonable losses or costs resulting from the cancellation or postponement.
11. Warranty and defects
Manufacturer warranties apply where relevant and are subject to the manufacturer’s own terms.
Any warranty or defect liability offered by us applies only to the extent set out in writing.
We shall not be liable for faults or damage caused by misuse, accident, neglect, power supply issues, environmental conditions, unauthorised alterations, third-party works, network or signal issues, software or platform changes, or normal wear and tear.
12. Maintenance and support
Any maintenance, support or service level obligations apply only where expressly agreed in writing under a separate agreement, quotation or service schedule.
Unless we have expressly agreed otherwise in writing, we are under no obligation to provide ongoing maintenance, support, monitoring or response services after completion of the original works.
13. Liability
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be excluded or limited.
Subject to the above, our total liability arising out of or in connection with any contract shall not exceed the amount paid to us under that contract.
We shall not be liable for indirect or consequential loss, loss of profit, loss of business, loss of revenue, loss of goodwill, loss of anticipated savings or loss of data.
14. Force majeure
We shall not be liable for any failure or delay in performing our obligations where that failure or delay is caused by events outside our reasonable control.
15. Data protection
We process personal data in accordance with our Privacy and Cookies Policy.
16. General
If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remainder shall remain in full force and effect.
These Terms and Conditions, together with any quotation and any written documents expressly incorporated into the contract, constitute the entire agreement between the parties in relation to the relevant order.
17. Governing law
These Terms and Conditions and any dispute or claim arising from them shall be governed by the law of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction unless we choose to bring proceedings elsewhere in a court of competent jurisdiction.
