Privacy Policy
Last updated: 31 March 2026
1. Who We Are
Videotree Limited ("we", "us", "our") is a company registered in England and Wales (company number 3955112). Our registered address is Unit 1 Ember Centre, Lyon Road, Walton-on-Thames, Surrey KT12 3PU.
For any privacy-related queries, please contact us at sales@videotree.com or call 01932 267 797.
2. What Data We Collect
We may collect the following personal data:
- Contact form submissions: name, email address, telephone number and your message.
- Newsletter sign-ups: email address (and optionally your name) when you subscribe to our mailing list via Mailchimp.
- Website usage data: anonymised analytics data collected via Google Analytics 4 (GA4), only with your consent.
- Cookie preferences: a record of the cookie choices you make on our site.
3. How We Use Your Data
| Purpose | Lawful Basis (UK GDPR) |
|---|---|
| Responding to your enquiry | Legitimate interest / your consent |
| Sending marketing emails via Mailchimp | Your consent (opt-in) |
| Analysing website usage via GA4 | Your consent (cookie banner) |
| Maintaining website security | Legitimate interest |
4. Cookies
We use a cookie consent tool provided by CookieConsent.com to manage your preferences. When you first visit our site, a banner will ask for your consent before any non-essential cookies are set.
Essential Cookies
These are required for the website to function and cannot be switched off. They include your cookie consent preference and session identifiers.
Analytics Cookies (Google Analytics 4)
If you consent, we use GA4 to understand how visitors interact with our site. GA4 uses first-party cookies to distinguish users and sessions. Data is processed by Google and may be transferred outside the UK. IP addresses are anonymised. You can opt out at any time by updating your cookie preferences or by installing the Google Analytics Opt-out Browser Add-on.
We do not use any advertising, social media tracking, or other third-party cookies beyond GA4.
5. Third-Party Services
Mailchimp (Intuit Inc.)
If you subscribe to our newsletter, your email address is stored and processed by Mailchimp. Mailchimp is based in the United States and complies with applicable data protection frameworks. You can unsubscribe at any time using the link in every email, or by contacting us directly. See Mailchimp's privacy policy.
Google Analytics 4 (Google LLC)
GA4 collects anonymised usage data (pages visited, session duration, device type, approximate location). No personally identifiable information is shared with Google. See Google's privacy policy.
6. Data Sharing
We do not sell, rent or trade your personal data. We only share data with the third parties listed above (Mailchimp and Google) for the specific purposes described. We may also disclose data if required by law.
7. Data Retention
- Contact form submissions: retained for up to 2 years, then deleted.
- Mailchimp subscribers: retained until you unsubscribe.
- Analytics data: GA4 data is retained for 14 months (Google default), then automatically deleted.
8. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Rectify inaccurate or incomplete data.
- Erase your data ("right to be forgotten").
- Restrict or object to processing.
- Data portability — receive your data in a structured, machine-readable format.
- Withdraw consent at any time (this does not affect prior lawful processing).
To exercise any of these rights, please email sales@videotree.com. We will respond within 30 days.
9. Data Security
We take appropriate technical and organisational measures to protect your data, including encrypted connections (HTTPS), secure server hosting and restricted access to personal data.
10. Children's Privacy
Our website is not directed at children under 16. We do not knowingly collect data from children. If you believe we have collected such data, please contact us so we can delete it.
11. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated "last updated" date. We encourage you to review this page periodically.
12. Complaints
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Helpline: 0303 123 1113
